SHIPPING & RETURNS
At Coryez, we want every customer to feel comfortable and confident when placing an order with us. If your purchase is not quite what you expected, this policy explains how we handle returns, refunds, and cancellations in a clear and fair manner, in accordance with applicable consumer protection laws.
Return Conditions
You may request a return within 30 days after receiving your order, provided that the following conditions are met:
The item has not been used, worn, washed, changed, or damaged after delivery.
The product remains clean and suitable for resale.
All original packaging, tags, labels, accessories, manuals, and included parts are returned with the item.
Proof of purchase is available.
A return request has been submitted and approved before the product is shipped back.
To start a return, please contact our customer support team using the contact details listed below.
Return Request Procedure
Before sending any item back, customers must first contact Coryez to receive return instructions.
Returns sent without prior approval may take longer to process and may be refused if they do not meet our return requirements. Please wait for our confirmation before returning your product.
Damaged, Faulty, or Incorrect Products
We make reasonable efforts to check orders before dispatch. However, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us review the issue quickly, please provide:
Your order number
A clear explanation of the issue
Clear photographs showing the damage, fault, or incorrect product received
Photos of the packaging, if relevant
After reviewing your request, Coryez may offer one of the following solutions:
Replacement of the item
Full refund
Partial refund
Another suitable solution depending on the situation
Products Not Eligible for Return
Unless otherwise required by law, the following products may not be eligible for return:
Personalized or custom-made products
Items made according to customer specifications
Products showing signs of use, wear, washing, damage, or modification after delivery
Products returned without essential original packaging, labels, accessories, or parts where resale value is affected
Clearance, liquidation, promotional, or final-sale items clearly marked as non-returnable at the time of purchase
Exchanges
At this time, Coryez does not offer direct product exchanges.
Customers who would like a different item, size, color, or model may return an eligible product for a refund and place a new order separately.
European Union Consumer Withdrawal Rights
Customers residing within the European Union may have the legal right to withdraw from a purchase within 14 days of receiving their goods without giving a reason.
To exercise this right, you must notify Coryez before the withdrawal period expires. Returned goods must be sent back within the timeframe required by applicable legislation and must meet the required return conditions where legally applicable.
Return Shipping Costs
Customers are generally responsible for return shipping costs unless the return is caused by:
A defective product
A product damaged upon arrival
An incorrect item supplied by Coryez
For your protection, we recommend using a tracked and insured shipping method. Coryez cannot be held responsible for returns that are lost, delayed, or damaged during return transit.
Refund Processing
Once your returned item has been received and inspected, we will notify you about the outcome of your refund request.
If approved:
Refunds will be issued using the original payment method whenever possible.
Banks, card issuers, and payment providers may require additional time to process the refund.
Most approved refunds are completed within 10 business days after approval.
Delayed Refunds
If your approved refund has not appeared after 15 business days, please take the following steps:
Check your bank account again.
Contact your bank, card issuer, or payment provider.
Contact Coryez customer support for further assistance.
Order Cancellation
Orders may be cancelled before they enter the fulfillment or shipping process.
If you wish to cancel an order, please contact us as soon as possible after placing your purchase. Once an order has been dispatched, cancellation may no longer be possible, and the standard return procedure will apply.
Contact Information
For return requests, refund inquiries, cancellations, or order-related assistance, please contact:
Company Name: Coryez
Business Owner: Stefanie Evelin Puritscher
KvK Number: 64420443
Address:
Van Walbeeckstraat 109
1058 CR Amsterdam
Netherlands
Phone: +31 613 452 300
Email: support@Coryez.com
Coryez is committed to handling return and refund requests fairly, efficiently, and in accordance with applicable consumer protection laws. We appreciate your trust and aim to provide a smooth and reliable shopping experience.